PayPal 'Refer-A-Friend'
Project background
Reincorporate the PayPal referral program into the brand new PayPal app.
PayPal's referral program has brought up PayPal since its beginning. From the initial user base of 24 people, the referral program achieved 7% daily growth with a cost of $20 per acquired user. The user base doubled every 10 days since the introduction of the referral program, and PayPal managed to attract thousands of users in just five months.
Project scope
Brand new design language, a new home for the referral program.
Previous development of the Refer a Friend experience was outsourced to a third-party developer, and it was not consistent with PayPal's new design language which launched in 2015.
The Value Added Commerce team decided to make a strategic move of reincorporating the friend referral program with the new PayPal design pushed in early 2016, and to enhance the friend referral distribution stream.
Competitive analysis
Seeking out how other companies achieve organic growth through referrals.
First, I conducted a competitive analysis on other friend referral programs of other services that achieved similar type of organic viral growth.
This allowed me to get a sense of the different referral distribution streams and decide which ones are popular these days and what's outdated.
User flow
Creating a flow to encompass the complexities of the referral program.
PayPal friend referral program is dependent on a 'Member-Get-Member' (MGM) Promotion. Only when the MGM promotion is active will the user receive the $25 PayPal credit for each sign ups. To compensate for this limitation, I carefully constructed a user flow which includes the MGM Promotion variation and also the different referral distribution streams.
Wireframe iterations
I focused on two key values while designing the Refer a Friend experience: diversifying invitation streams and improving efficiency by allowing multiple invitations at once.
Design explorations
Diverging to explore various options.
Wireframe iterations focused on testing out different ways to represent send email, copy link, and share on social media. We ran user-testing to see which combination of icons and texts conveyed the meaning of each functionality most intuitively.
Copy Link in literal text
Copy icon instead of a text link
Simplify social media buttons
Final hi-fi wireframe workflow
After I finalized the hi-fi wireframes, I organized the wireframes into the workflow format, so that I could present the product to other designers and engineers and explain how the product works logically and effectively.
Introducing the PayPal Friend Referral program
Redesigned to maximize the value of Hashtag Reshare posts, and to align with LinkedIn's Hashtag strategy.
Email invite
Sending multiple emails has never been this easy. Easily add multiple email recipients and bulk-send email invites to your contacts.
Copy link to share
One referral link, two ways to copy the referral. You can easily copy a link by tapping on the copy button, or by clicking on the url itself, as it auto presents the copy option to you.
Social media share
Influential? Let your referrals make a real difference for you. You can share to two major social media - Facebook and Twitter, whichever platform you prefer to share on. Or both.
Reward tracking
Track your rewards easily. Earn your $25 effortlessly.
You can track your reward progress, ensuring that you take the maximum benefit of the PayPal referral program.
